Make a cash refund on a customer credit note
You can record full or part cash refunds on customer credit notes that have an Awaiting Payment status. This creates a payment transaction to reconcile in the refund bank account.
In the Accounts menu, select Sales.
Click Awaiting Payment.
Open the credit note you wish to refund.
- Scroll down to Make a cash refund and complete the payment fields.
- Click Add Refund.
The status of the credit note will change to Paid if fully refunded. If partially refunded, it remains Awaiting Payment.