Change direct deposit bank account

Contact Xero Support to change your direct deposit bank account.

How it works

To change an account, you must submit a form, and the new account must be verified.

Electronic registration

If you are already registered electronically:

  1. Go to Payroll, then Payroll Settings.

  2. Under the Electronic Services tab, click Direct Deposit.

  3. Delete the current account.

  4. Register your payroll payments electronically for direct deposit

Manual registration

When direct deposit is active, the following accounts must match:

  • Electronic services (direct deposit)
  • Payroll settings
  • Chart of accounts

If the accounts don't match, your organization won't be able to electronically pay employees.

Changing direct deposit accounts involves submitting a change form and a copy of a voided check, and talking with Xero Support. While the form is under review, direct deposit in payroll has a status of pending bank verification. If your organization does not submit a change form before changing accounts, direct deposit will have a status of on hold.

The direct deposit bank account change is processed when there are no direct deposit payments with the status of awaiting payment or processing in a pay run. The change process typically takes 10-12 business days to complete with Direct Deposit unavailable until the bank change is approved. This may be up to two weeks. Xero Support notifies the person who submitted the form when the process is complete.

Change your direct deposit bank account

  1. Complete the PDF iconBank Account Change form (PDF 25KB) and scan it.

  2. Send the scanned file to Xero Support. Include the name of your Xero organization.

Xero Support will confirm we have the correct form and contact you again once the change is approved.

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