Why is my employee not showing up in a pay run?
There are several reasons why an employee might not show in a pay run.
Is your employee associated with the correct payroll schedule?
Check that your employee's pay schedule matches the pay run's pay schedule.
- In the Payroll menu, select Employees.
- Select the employee, then click the Employment tab.
- Select a calendar from Payroll Schedule list.
- Click Save.
Have you ended your employee's employment before the start date of the current pay calendar?
- Make sure your employee's termination date falls within the calendar period for the pay run.
- If you've entered the termination date after posting the pay run:
- Revert the pay run.
- Ensure your employee's termination date is correct.
- Reset the payslip and post the pay run again.
Need more help?
If you need more help, click Contact Xero Support at the end of this page.