Why is my customer getting an error message when trying to make a payment?

If the payment service credentials you entered in Xero are incorrect, your customer will see an error message when making a payment.

If your customer gets an error message, check the information you entered for your payment service account in Xero.

If you're using Authorize.Net, you can check whether your credentials are valid directly in Xero.

How do I check whether my Authorize.Net credentials are still valid?

If your customer still sees an error message after you've checked your payment services details, contact us using the Contact Xero Support button at the end of this Help page.