Cancel a trial subscription

How to cancel a trial subscription and what the effects are when you cancel it. You must be the subscriber for your organization to cancel it.

  1. In the Settings menu, select Subscription.
  2. Click Manage Subscription.
  3. From the Options button, select Cancel Subscription.

    Image of the subscription options with 'Transfer subscription' selected.

  4. Click Confirm cancelation.
  5. Select your reason for canceling, then click Send feedback.

You can also cancel a trial subscription from your My Xero page, by clicking Cancel under the Subscription column.

Image of MyXero page with Cancel option selected for trial organisation.

Effects of canceling a trial subscription

Once you've canceled your trial subscription you won't be able to access that organization, so we recommend you export your data out of Xero first.

You can still log into Xero to use the demo organization, or add a new organization. Contact Xero Support if you'd like us to delete your Xero login as well.