Cancel a Xero subscription
If you're the subscriber for your organization, you can cancel your Xero subscription. We'll send you a final invoice for the period up to the date of cancelation, and charge you for the outstanding amount. You should export your data out of Xero before canceling.
Cancel a subscription
From the header, click the list icon , then select My Xero.
Find the organization you want and click its Info link.
Click Options, then select Cancel subscription.
Click Confirm cancelation.
- Select the reason for canceling, then click Send feedback.
Effects of canceling a subscription
You'll receive a bill for the canceled subscription
We'll send you a final bill after you've canceled the subscription. If you have other subscriptions on the same billing account, we'll include the final charges for the canceled subscription on your next subscription invoice.
You'll have no access to your organization after canceling the subscription
We recommend you export your data out of Xero first.
Your Xero login stays active
If you cancel a subscription, you can still login to Xero to use the demo organization, or add an organization.
If you want to cancel your login, contact us using the Contact Xero Support button at the end of this Help page.
Canceling your login removes your access to Xero, including all organizations where you are a user. You also won't be able to reactivate your account. You will still be able to view online invoices sent to you from other organizations in Xero.
You can reactivate your subscription
If you want to reactivate your subscription or to get access to your organization's data again, contact us using the Contact Xero Support button at the end of this Help page.
Other subscriptions on same billing account continue same billing cycle
If you have other subscriptions on the same billing account, we'll continue to bill you for these, on the same cycle.