Why is my employee not showing up in a pay run?

There are several reasons why an employee might not show in a pay run.

Is your employee associated with the correct payroll schedule?

Check that your employee's pay schedule matches the pay run's pay schedule.

  1. In the Payroll menu, select Employees.
  2. Click the employee's name to open their details, then click their Employment tab.
  3. Select a calendar from Payroll Schedule list.
  4. Click Save.

Have you ended your employee's employment before the start date of the current pay calendar?

Make sure that your employee's termination date falls within the calendar period for the pay run. This will also ensure that the leaving date is included in your RTI Submissions.

If you've entered the termination date after posting the pay run, revert the pay run, ensure your employee's termination date is correct, reset the payslip and post the pay run again.

Adjust previous payroll payments

Need more help?

If you need more help, click Contact Xero Support at the end of this page.