Make a cash refund on an overpayment
You can record full or part cash refunds on overpayments that have an Awaiting Payment status. This creates a payment transaction to reconcile in the refund bank account.
In the Accounts menu, select either Sales, or Purchases.
Click Awaiting Payment.
Select the overpayment you wish to refund.
- Scroll down to Make a cash refund or Receive a cash refund and complete the payment fields.
- Click Add Refund.
The status of the overpayment will change to Paid if fully refunded. If partially refunded, it remains Awaiting Payment.