Why is my employee not showing up in a pay run?

There are several reasons why an employee might not show in a pay run.

Is your employee associated with the correct payroll calendar?

Check that your employee's pay calendar matches the pay run's pay calendar.

  1. In the Payroll menu, select Employees.
  2. Select the employee, then click the Employment tab.
  3. Select a calendar from Payroll Calendar list.
  4. Click Save.

Have you ended your employee's employment before the start date of the current pay calendar?

Make sure that your employee's termination date falls within the calendar period for the pay run.

If you've entered the termination date after posting the pay run, revert the pay run, ensure your employee's termination date is correct, reset the payslip and post the pay run again.

Adjust a processed pay run

Need more help?

If you need more help, click Contact Xero Support at the end of this page.