Outstanding bills explained

Learn what information displays on outstanding bills, and what actions you can take.

InformationAction you can take

Back to [invoice number] link

Back to invoice link from outstanding bills online.

Go back to the online invoice, credit note or prepayment you opened the outstanding bill from.

Download statement button

Image of the Download statement button on the outstanding bill online.

Download a real-time statement showing either:

  • The activity for the last 2 months (activity statement), or
  • What's outstanding (open statement)

If you're the sender

An open statement is the same as an outstanding statement you can send from Xero.

View, email or print a customer statement

The real-time statement displays either:

  • The contact's default branding theme if you've saved one in their contact details, or
  • The default branding theme, if you haven't saved one in their contact details

Set a default branding theme for a contact

Set a default branding theme

Pay balance button

Image of Pay balance button.

Pay the balance of outstanding bills through a payment service.

If you're the sender

This button displays if you've saved a branding theme (that has a payment service applied to it) as the contact's default branding theme.

Set a default branding theme for a contact

Invoice, credit note, prepayment numbers

Use the links to view outstanding invoices, credit notes, prepayments and overpayments.

If you're the sender

Your customer sees exactly how much they still owe you including all invoices, credit notes, prepayments and overpayments you've approved and are awaiting payment, but you may not have sent.

Due Date

Displays the original due date and the number of days the bill is overdue.

Paid/Credited

The amount reduces if the sender:

  • Records a payment on the invoice or reconciles it in Xero, or
  • Applies a credit note, prepayment or overpayment to the invoice

If you're the sender

When an invoice is fully paid, or a credit note, prepayment or overpayment is applied to an invoice or refunded, they'll no longer appear as outstanding bills.

Supporting files

Image showing file symbol

Download files included with outstanding invoices, credit notes and prepayments.

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