Make a cash refund on an overpayment

You can record full or part cash refunds on overpayments that have an Awaiting Payment status. This creates a payment transaction to reconcile in the refund bank account.

  1. In the Accounts menu, select either Sales, or Purchases.

  2. Click Awaiting Payment.

  3. Select the overpayment Overpayments icon. you wish to refund.

    Overpayment icon showing in Awaiting Payment list.

  4. Scroll down to Make a cash refund or Receive a cash refund and complete the payment fields.
  5. Click Add Refund.

The status of the overpayment will change to Paid if fully refunded. If partially refunded, it remains Awaiting Payment.