Log in to Xero using two-step authentication

Log into Xero using two-step authentication and what to do if you can't use the authentication app.

Log in to Xero using authentication code

  1. Log in to Xero.
  2. On your phone, open Google Authenticator, and enter the six-digit code into Xero.

    If you want to identify this as a trusted computer, select the Remember me for 30 days checkbox. This only applies when using the same device with the same browser.

    Click the Don't ask check box.

  3. Click Sign In.
If you fail to log in 6 times, we'll lock your account temporarily. You can try again in 2 hours.

Log in to Xero without the authentication code

If you leave your phone at home, or the authentication code is not working, you can still log in to Xero.

  1. Go to the Xero log in page and sign in as usual.
  2. Click I can't use my authentication app.
  3. Answer the security questions, then click Sign In.

You shouldn't use the security questions regularly, they are a backup option and aren't as secure as the authentication code.

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