View information that's on a PDF invoice, credit note, prepayment or purchase order

Learn what information shows on a contact's PDF invoice, credit note, prepayment or purchase order created in Xero.

What's shown on your PDFs

Certain information shows on your PDF invoices, credit notes, prepayments and purchase orders by default. The examples below are based on your standard invoice settings. You might see something different if you've edited your settings.

Draft invoices, credit notes and purchase orders

If you print an invoice, credit note or purchase order that hasn't been approved (ie one that has the status Draft or Awaiting Approval), the title of the invoice or purchase order will contain 'DRAFT' (or whatever title you've chosen for draft invoices and purchase orders for your branding theme) or in the case of credit notes will have a draft 'watermark' on it.

Image of a draft invoice.

Image of a draft credit note.

Your contact's details

The name of the contact and their address is shown on the PDF. You can edit or complete the contact's address directly from the item you're sending, or from their contact details.

Be aware that invoices, statements, credit notes and purchase orders show the town, city state, region postal code and country in caps. This is according to your country's postal standards. You can change this to title case using a DOCX template.

Image showing customer address on invoice.

The contact’s address is not mandatory in Xero so you can print and send PDFs without one but you should include an address on all tax invoices.

Image of a customer GST invoice.

If you enter a Tax File number as part of the contact's details, it also shows on the PDF with the address.

Your invoice title, logo, address & numbering or reference details

Image of an organisation's details.

Your organisation's details that shows at the top right of the PDF are sourced from your organisation settings, branding themes or financial settings.

As relevant, the following information about your organisation or the invoice, credit note, statement or purchase order will display. If you haven't provided some of these details in Xero (or you've removed some of the template fields in your DOCX branding theme) the PDF will be blank where they'd normally display. Some things don't display on all items depending on what you're printing.

  • Xero uses default titles for invoices, credit notes, statements and purchase orders, but you can customise these to your own titles.
  • Logo - the logo you have uploaded for your theme on the Branding themes screen.
  • Date, invoice/credit note numbers, references - displayed as on invoice, credit note or statement if you used a standard branding theme, or if your customised DOCX theme includes the relevant template fields.
  • Your organisation's name & address - the name and address you provided to display if you used a standard branding theme, or if your customised DOCX theme includes the relevant template fields.
  • ABN - your Australian Business Number provided on the Organisation Settings screen
  • Your company's registered address and company number (displays as a footer on each PDF) - the company registration number and postal address you provided on the Organisation Settings screen

If you update your organisation or branding theme, these changes will flow through to all PDFs that use this information.

Items, amounts & descriptions

The items on the invoice, credit note, statement or purchase order will be displayed on the PDF.

You can use branding themes to show fields, column headings and columns on the PDF and whether amounts shown are tax inclusive or exclusive (regardless of how you entered and view the invoice on screen).

Any part payments or credit notes applied to invoices will be listed on a statement or shown in an invoice total. The following example is from a customer statement using the standard branding theme.

Statement lines

If the invoice has a partial payment made or an amount credited, this will also display in the total.


Similarly if a credit note has been fully or partially allocated to an invoice, the amount allocated shows in the credit subtotal.

Credit note totals

If the invoice, credit note or purchase order has a particularly long description or many line items, these will just take up the room they need on the PDF that gets sent to your contact and will push the totals and payment advice down the page or onto a new page. You can enter as much as you like into the description when you're entering your invoice, credit note or purchase order.


Tax rates

A standard printed invoice shows the full name of each tax rate.

Terms & due date

PDF invoices display the invoice due date and the message that you have specified as your 'Terms & Payment Advice' for the branding theme. If you have not entered any terms, the invoice will be blank where this normally displays. No terms display on a credit note, but a standard credit advice message does if you're using a customised standard theme.

Terms & total

If you update or remove the 'Terms & Payment Advice' in a Branding theme the changes will flow through to invoices that use that theme.

Online payment option

If you have entered your PayPal account email address into a Branding theme, a link to pay online using PayPal will be displayed on your Awaiting Payment invoices. Customers who receive your PDF invoices can click on the link to go directly to PayPal to pay the invoice - whether they need to log into PayPal or pay directly using a credit card depends on how your PayPal account has been set up.

Image showing Paypal link.

Payment or Credit advice

Details as relevant from the invoice, credit note or statement are printed on the bottom of the PDF.

Using invoice branding, you can customise your theme to hide the payment advice on the bottom of an invoice or statement.

Payment advice

Even if you hide the payment advice cut-away on a theme, Xero inserts the following message on the tear-off credit advice portion of credit notes for customised standard themes: "Please do not pay on this advice. Deduct the amount of this Credit Note from your next payment to us."

Credit advice

What's not displayed on the PDF

There's more information on invoices, credit notes and purchase orders in Xero than shows on the PDF versions. There's also standard information (like your company details and logo) that show on PDF items but not when viewing the transaction in Xero.

Any account and tracking option details entered on the invoice, credit note or purchase order for are for your use only. They don't show on the customer's PDF copy. The inventory item code shows on PDF invoices, credit notes or purchase orders if you apply a DOCX branding theme (and you've kept the default field for inventory item code in the theme template). Any blank lines are removed when the invoice, credit note or purchase order is saved or approved.

Depending on your invoice settings, things you see on screen for an invoice like quantity, unit price, discount, tax rate or column headings might not show on the PDF either.