Protecting employee payroll information

Xero hides sensitive employee details and may block functions like tax lodgements when there’s a login from an unusual location or device.

About fraud protection in Xero

If we identify any suspicious or unusual login activity, we'll hide sensitive employee information such as tax file number (TFN) and Date of Birth. We'll also block lodgements and declarations submitted to the ATO using this information.

Turn off fraud protection

If you need to log in from a different location or using a different device, an authorised payroll admin can turn this protection off. If we've identified you as a suspicious user, you can't turn this setting off

  1. Go to Settings, then click General Settings.
  2. Under Features, click Payroll Settings.
  3. From the Organisation tab, select the checkbox to Show all employee details and enable lodgements for any Payroll Admin.
  4. Click Save.
  5. The user will now have full access to employee's information and lodgements.