Reasons an employee is not showing up in a pay run in payroll

There are several reasons why an employee might not show in a pay run.

Is your employee associated with the correct payroll schedule?

Check that your employee's pay schedule matches the pay run's pay schedule.

  1. In the Payroll menu, select Employees.
  2. Click the employee's name to open their details.
  3. Click their Employment tab.
  4. Select a calendar from Payroll Calendar list.
  5. Click Save.

Have you ended your employee's employment before the start date of the current pay calendar?

Make sure that your employee's termination date falls within the calendar period for the pay run.

If you've entered the termination date after posting the pay run, revert the pay run, ensure your employee's termination date is correct, reset the payslip and post the pay run again.

Adjust a processed pay run

Has your employee's payment summary been published for the current financial year?

Unpublish the payment summary.

  1. In the Payroll menu, select Employees.
  2. Click Payment Summaries, then click Confirm and Continue.
  3. Select the employee(s) whose details you need to correct.
  4. Click Unpublish.
  5. Click Unpublish to confirm.

Need more help?

If you need more help, click Contact Xero Support at the end of this page.