Reasons an employee is not showing up in a pay run in payroll

There are several reasons why an employee might not show in a pay run.

Is your employee's start date on or after the pay period end date?

Is your employee associated with the correct payroll calendar?

Have you ended your employee's employment before the start date of the current pay calendar?

Has a payment summary for the employee been published in the current financial year?

Is your employee's start date on or after the pay period end date?

Change your employee's start date to an earlier date and reset the pay slip.

  1. Go to Payroll, then click Employees.
  2. Select the employee, then click the Employment tab.
  3. Select a start date from Start Date list.
  4. Click Save.
Change the employee's start date back after processing the pay run to make sure any calculations based on the start date are accurate.

Is your employee associated with the correct payroll schedule?

Check that your employee's pay schedule matches the pay run's pay schedule.

  1. Go to Payroll, then click Employees.
  2. Select the employee, then click the Employment tab.
  3. Select a calendar from Payroll Schedule list.
  4. Click Save.

Have you ended your employee's employment before the start date of the current pay calendar?

Make sure that your employee's termination date falls within the calendar period for the pay run. This will also ensure that the leaving date is included in your RTI Submissions.

End an employee’s employment

If you have entered the termination date after posting the pay run, revert the pay run, ensure your employee's termination date is correct, reset the payslip and post the pay run again.

Adjust a processed pay run

Has your employee's payment summary been published for the current financial year?

Unpublish the payment summary.

  1. Go to Payroll, then click Employees.
  2. Click Payment Summaries, then click Confirm and Continue.
  3. Select the employee(s) whose details you need to correct.
  4. Click Unpublish.
  5. Click Unpublish to confirm.

Need more help?

If you need more help, click Contact Xero Support at the end of this page.