Fix an inactive account error in your pay run

If you see an error when posting a pay run saying an account type is no longer active, update the chart of accounts code for each pay item before processing the pay run again.

How it works

  • While posting a pay run, you may receive an error message 'The account for the ___ type ___ is no longer active'.
  • This error can affect earnings, deductions, reimbursement, super expense and super payable pay items which may have been archived or overwritten by importing a new chart of accounts.
  • Update the chart of accounts code for each pay item to fix the error, then process the pay run.

Fix an inactive account error for an earnings, deduction or reimbursement pay item

There are two ways to update the chart of accounts code to fix the error.

Update the pay items

Change the account field in the pay item to an active account.

  1. In the Settings menu, select General Settings.
  2. Under Features, click Payroll Settings.
  3. Click Pay Items tab.
  4. Click the pay item type that appears in the error message.
  5. Click the menu icon menu icon to the right of the pay item and select Edit.
  6. Select an active account in the Account field.
  7. Click Save.

Repeat for each pay item listed in the error message. Once you have updated these, process the pay run.

Update the chart of accounts

Alternatively, you can restore the affected account type in your chart of accounts:

  1. In the Settings menu, select General Settings.
  2. Under Features, click Payroll Settings.
  3. Under Reports, select Chart of Accounts.
  4. On the Archive tab, select the checkbox for the account type you want to restore.
  5. Click Restore.

Repeat for each pay item listed in the error message. Once you have restored them all, process the pay run.

Fix an inactive account error for a super expense or super payable pay item

  1. Select the employee that appears in the error message.
  2. Under Superannuation Fund, click the fund you want to update.
  3. Change the Expense Account or Liability Account mentioned in the error message to an active account.

    Edit Superannuation Line.

  4. Click OK and then Save.

Repeat for each employee listed in the error message. Once you have updated these, process the pay run.

After you have posted the pay run, update the super accounts for the affected employees to avoid the same error in future pay runs.

  1. In the Payroll menu, select Employees.
  2. Click the affected employee to show their details.
  3. Click the Pay Template tab.
  4. Under Superannuation Fund, click the fund you want to update.
  5. Change the Expense Account or Liability Account mentioned in the error message.
  6. Click Ok and then Save.

Repeat for each employee listed in the error message.