Payment summary lodgment issues
If you cannot lodge your annual payment summary report to the ATO, you need to investigate the reason, fix the issue, then submit the file again.
The password is invalid
The message The password is invalid for this credential store refers to the AUSkey password. Check that the password is valid for the AUSkey you are using.
The rejected payment summaries show a 'Rejected by ATO' status
We (Xero) will send an email advising of the problem to the user who lodged the report.
There was a problem communicating with the ATO
The message There was a problem communicating with the ATO indicates that the ATO reporting software was not working at the time. You need to resubmit the file to the ATO.
You are not authorised to lodge the payment summary report
The message You are not authorised to access/lodge for the given Reporting Party indicates that you may not have permission to lodge this particular report with your AUSkey. Please contact your AUSkey administrator.
Invalid Tax File Numbers or incomplete/ invalid addresses and other issues
For all other issues including invalid Tax File Numbers and incomplete or invalid addresses, you need to fix the payment summary error.