Cancel a trial subscription

Learn how to cancel a trial subscription and what the effects are when you cancel it. You must be the subscriber for your organisation to cancel it.

  1. From the header, click the list icon Image showing the list icon, then select My Xero.

  2. Find the organisation you want and click its Info link.

    Image of the My Xero screen's Info link.

  3. Click Options, then select Cancel subscription.

    Image of the subscription options with 'Transfer subscription' selected.

  4. Click Confirm cancellation.
  5. Select your reason for cancelling, then click Send feedback.
You can also access the subscription options by clicking Xero Subscription in your General Settings, then clicking Manage in My Xero to show them in a new browser window.

Effects of cancelling a trial subscription

You can't access your organisation after cancelling the trial subscription

We recommend you export your data out of Xero first.

Your Xero login stays active

You can still login into Xero to use the demo organisation, or add an organisation. Contact Xero Support if you want to cancel your login.