Void a prepayment

Reverse a prepayment transaction you created to record an amount you've received or paid.

When you can't void a prepayment

You can't void a prepayment that is allocated, or has a refund recorded on it. You need to remove the credit or remove the refund first.

Remove a prepayment allocation from an invoice or bill

If a prepayment is allocated to an invoice or bill, you need to remove the allocation before you can void the prepayment.

  1. Go to the Accounts menu, then select Sales (for a prepayment received) or Purchases (for a prepayment paid).
  2. Select the Paid tab (if the prepayment is fully allocated) or the Awaiting Payment tab (if the prepayment is partly allocated).
  3. Select the prepayment and click to open it.

    Click the delete icon next to the amount credited to the invoice or bill.

  4. Click OK to confirm.

Void a prepayment

You need to delete the payment transaction in your bank account to void the prepayment. You can open the bank transaction from the prepayment.

  1. Go to Accounts, then select Sales (for a prepayment received) or Purchases (for a prepayment paid).
  2. Select the Awaiting Payment tab and click the prepayment transaction.
  3. Click the Paid into or Paid from link to go to the bank transaction.

    Image of prepayment bank account reference

  4. Click Options, then select Remove & Redo.
  5. Click Yes.

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